JOB DESCRIPTIONIT Support Specialist

Full Time Skopje HQ

  • Full Time
  • Skopje

Qbit Solutions

General knowledge of Help Desk ticketing system.


IT related High School diploma or experience in the field (1 year at least)

Preferred Qualifications

General knowledge of Help Desk ticketing system.

Essential Functions

  • Respond to IT support requests from clients as related to hardware and software issues via multiple sources, such as emails, live chats, social media and referred tickets. Create and update trouble tickets in the ticket tracking system. Communicate updates on issues in a timely manner to ensure client satisfaction and productivity. Troubleshoot and diagnose escalated problems by evaluating multiple options using checklists, guides, and research. Provide mobility support for iOS and Android smartphones and tablets. Provide maintenance and support for basic client products, peripherals, and network.
  • Manage international user community on Telegram
  • Perform Manual testing of new product releases and reporting on the activity
  • Interact with the development team through product’s kanban (opening of bug and improvement cards, analysis of incident reports)
  • Configure and install computer equipment, peripheral equipment, and other personal computing devices.
  • Setup video-conference, audio-visual equipment, and other electronic devices for events.
  • Create and maintain documentation and knowledge base for projects and assignments as needed. Ensure compliance with IT policies, data consistency, as well as inventory management and reporting.
  • Other duties as assigned

General Duties, Skills, Knowledge, and Abilities

  • Ability to work on multiple priority tasks of varying difficulty and length.
  • Answer, log and close support requests/work orders
  • Knowledge of PC principles, operations and maintenance.
  • Knowledge of current Windows and Mac operating systems as well as Chrome, Android and IOS operating systems.
  • Skill in effective business and interpersonal communication.
  • Skill in end-user support.
  • Ability to work in a multi-cultural environment and supports diversity, and to work with people from a variety of backgrounds.
  • Ability to be on-call to respond to off-hour equipment problems

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